Palm Safe (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“App”) and any services provided within it. We value your trust and prioritize transparency in our practices to ensure your privacy is respected.
1. Information We Collect
- Personal Information: We may collect personal information that you voluntarily provide when you register, create an account, or interact with features within the App. This may include your name, email address, and contact information.
- Sensitive Information: As Palm Safe deals with sensitive topics such as Gender-Based Violence (GBV), Mental Health, Sexual Reproductive Health (SRH), and Financial Literacy, we ensure that sensitive information you provide (e.g., counseling session details) is protected and treated with utmost confidentiality.
- Automatically Collected Information: We may automatically collect certain information, such as device type, operating system, IP address, usage information, and data analytics to improve the functionality of the App.
- Cookies and Tracking Technologies: We may use cookies, beacons, and similar tracking technologies to enhance your experience and gather usage data.
2. How We Use Your Information
We use the information collected for various purposes, including:
- Providing and improving our services, features, and user experience.
- Offering personalized support and tailored content relevant to your needs.
- Conducting internal analytics to understand and optimize App performance.
- Ensuring safety and security within the App and protecting against unauthorized or illegal activity.
3. Disclosure of Your Information
We may share your information in limited circumstances, such as:
- With Service Providers: We may engage trusted third-party vendors to assist with App operations. These vendors are bound by confidentiality obligations.
- For Legal Reasons: We may disclose your information if required by law, to protect our rights, or in response to legal processes.
- With Your Consent: We will seek your explicit consent if there is any need to share your information for purposes beyond those stated in this policy.
4. Data Security
Palm Safe takes data security seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. However, please be aware that no data transmission over the internet or storage system can be guaranteed as 100% secure.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccuracies in your information.
- Deletion: The right to request the deletion of your personal information under certain conditions.
- Objection to Processing: The right to object to certain processing activities.
To exercise these rights, please contact us at support@palmsafe.com.
7. Children’s Privacy
Palm Safe is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate steps.
8. International Data Transfers
Your information may be processed in countries other than your own. We comply with applicable legal requirements when transferring data internationally to ensure your information is adequately protected.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted here, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@palmsafe.co.com